Subject: English Language Test - Sanjay Yadav
From: Sanjay Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 01:59:00 -0400

Foreign Language
Screening Test

Name

Sanjay
Yadav    /  (91) 9868474473    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Firstly when they call us we greet them with a smile .. and if
customer is shouting or behave angrily at that time we also talk calmly ..and
the above mentioned situation i assure the customer that we can identify all the
faults or if that is our mistake then for sure we will help them  in every
situation..

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
mam/sir

We are hope that you are fine and safe at the time of covid.. and mam we are
really sorry for your inconvenience. We assured that we will help you for sure
related to product. Mam/Sir may i know the product number and product name and
when it is delivered to you. Sorry for your inconvenience we will help you for
sure in this matter .. have a wonderful Day

Thankyou mam

Regards