Subject: English Language Test - Muhammed Rizwan vt
From: Muhammed Rizwan vt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Apr 2021 00:07:08 -0400

| | Foreign Language Screening Test

Name | Muhammed Rizwan vt    /  (0091) 9746243959    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello

Dear customer,
babyshope.com has sent the ordered item to the given address and that parcel has dispatched from our storage on the same day which you ordered, our courier service partner has tried many time to reach out to you, by mistakes of delivery address in given details the parcel was returned to our storage, sorry for the inconvenience happened and request you to send back proper address for the delivery of same parcel or cancel the order and reorder the same item by correcting address, we will deliver as soon

Again sorry for inconvenience happened

Thank you for writing to babyshop.com highlighting your experience while shopping with us

We look forward to seeing you again soon

Warmest regards
Rizwan
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello

Dear customer,
sorry for the inconvenience happed , you just try to clean that by a wet cloth, and if not able to clean or remove the scratches for our verification of mentioned problems please send the photos of scratches. and just go though the return procedures of ordered item.

Again sorry for inconvenience happened

Thank you for writing to us highlighting your experience while shopping with us

We look forward to seeing you again soon

Warmest regards
Rizwan
Home Box

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