Subject: English Language Test - Abhinav chhabra
From: Abhinav chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 16:58:39 -0400

| | Foreign Language Screening Test

Name | Abhinav chhabra    /  (110087) 8448665772    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Cx

First of all, please accept my sincerest apologies for the delay in delivery. We started a formal inquiry in this regard and discovered that the error happened at one of our courier centers where your wrong address was recorded in your name.  We have instantly taken steps to correct the error and instituted countermeasures that will prevent the occurrence of such an error in the future.  You are an old customer of our company and we are happy to have been able to serve you satisfactorily earlier.

We have also put your order on priority so the shipment is delivered within 3 working days your order will be delivered to your actual address. Our company values each and every customer and will do everything to keep them satisfied and happy.  We understand that this mistake might have caused you some inconvenience. In case you do not want the product any more, please feel free to ask for a full refund. You can return the wrong delivery to our delivery person. If you want to talk to us in this regard, we will be happy to answer your concerns. Kindly use the toll-free number at the bottom and I or someone from my team will get in contact with you. You can also contact us by replying this e-mail.

Sincerely

Abhinav Chhabra

Customer Service Manager

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear cx

I am so sorry to hear about this incident which happened to you.  Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this instance – and that’s unacceptable.

I am researching the issue now and will be in touch within [24] hours with any options that may exist for making it right.

Sincerely,

Abhinav Chhabra

Customer Service Manager

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