Subject: English Language Test - Rahul Verma
From: Rahul Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 14:58:43 -0400

| | Foreign Language Screening Test

Name | Rahul Verma    /  (+91) 9069555764    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ABC,

I am writing to apologize for the mix-up concerning your order: a handbag with the order number 44325. It was shipped on time: dd/mm/yy but was sent to the wrong address and therefore returned to our warehouse.

The order was returned because the address as per the courier was wrong. We are offering you a full refund for this order or re-shipment of the order. If you want re-shipment, please share your correct address in the below format:

Receiver name
Phone number
Address1:-
Address2:-
Country/Area:-
Zip Code:-
State:-
City:-

Please reply to the same email with your decision. Thank you for your patience and understanding in this matter.

Sincerely,
customer relation officer
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologize for the inconvenience caused to you. We appreciate your prompt action in alerting us about order 44325. As a company, we are sorry that your goods were damaged. I request you to please share a video or picture showing the defect in the item. So that we can check and verify the problem and help you with the best possible solution.

Thank you for your patience and understanding in this matter.

Sincerely,
customer relation officer
XYZ

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