Subject: English Language Test - Komal Kumari
From: Komal Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 14:25:54 -0400

| | Foreign Language Screening Test

Name | Komal Kumari    /  (91) 9128099106    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Xyz,

Sorry to inform you that your order is not yet delivered because the address provided by you is wrong as per courier service provider. Kindly provide your correct address the delivery will be rearranged within 2days or cancel the order if you want. Feel free to contact us.

Thank you for choosing us.

Regards
Komal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for taking time to contact us to explain the issue that have occurred recently. We regret any inconvenience you have experienced and we assure you that we are anxious to retain you as a satisfied customer.
Either you can create replacement by your own within 7 days from the date of delivery or feel free to contact us for the same. We are here to help you. Thank you for choosing us.

Regards
Komal

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