Subject: English Language Test - Hitendra Kumar
From: Hitendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 13:36:07 -0400

| | Foreign Language Screening Test

Name | Hitendra Kumar    /  (91) 9711101263    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Greetings from babyshop.com.

Apologies for the inconvenience caused to you.

We have escalated the issue to our warehouse team, for them to look into this and get back to us.

Request you to please give us some time and we will get back to you, as soon as we get an update from them.

Thank you.

Your’s sincerely,
Customer care
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Greetings from Homebox Team.

Apologies for the inconvenience caused to you.

Kindly attach some clear images of your cabinet in which the scratches can be identified easily, and we will updatw you regarding the further process thereafter.

Thanks.

Yours sincerely,
Customer Care
Homebox Team

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