Subject: English Language Test - Saumya Shukla
From: Saumya Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 12:42:00 -0400

| | Foreign Language Screening Test

Name | Saumya Shukla    /  (91) 7505886690    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Xyz,

I am sorry to hear you have not received your parcel and  if we cannot locate it, we will of course refund your money for this order. Please could you check some things on your end first:

Please verify this is your current mailing address as this is the address on the order.

[ address ]
Please update your current address again
City-
House no-
Street name-
Landmark-
Pincode-

We are sorry for the delay and will try to deliver your order as soon as possible. We truely apologize for the inconvenience.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and we truly apologize that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we will soon send our installation team and replace your cabinet with a new one and hope to regain your trust.
Thanks

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