Subject: English Language Test - Safvan M
From: Safvan M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 11:20:04 -0400

| | Foreign Language Screening Test

Name | Safvan M    /  (+91) 8129102606    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

There have many reasons for happening this mistake.Some of them are as follows:
The customer is not available to receive the package.
The customer denies the delivery of the package.
The address or other relevant information of the buyer is incorrect.
The door/ premise/ office is closed.
Failure in re-attempt for delivery
In most of the cases, the package isn’t immediately returned to the seller’s original address. Once the order has been given a non-delivered status from the courier, the following course of actions take place:
Most of the courier services re-attempt delivery of the order, at most 3 times.like that...

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | With due respect, I bring to your notice that my brother, ... Subjectg: Replacement of damaged goods.we will replace with a new unit withina week.

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