Subject: English Language Test - Sulabh Kala
From: Sulabh Kala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 11:09:06 -0400

| | Foreign Language Screening Test

Name | Sulabh Kala    /  (+91 1332) 8755401057    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir,

Subject: Explaining the reason of the shipment delay

I am writing this email in response to your problem about the bag you ordered 14 days back. Sir, as we proceeded with the shipment of your bag from our company the the courier service around your area, they found that the address you provided in the information seems to be incorrect. So the courier couldn't be delivered. So please re-check the information in the company app and correct it, or you can also cancel the delivery and order it again. I'll help you with it. And then you will get your delivery in 3-4 days.
Sorry for the incovenience. You can mail me for any doubts and queries.

Thanking you,
Sulabh
(Employee of Babyshop)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Abdul,

Subject: Recieving complain about the product

I am writing this email in response to the complain you have about the TV Cabinet the company have installed. Sir its our company policy that we replace our damaged product or gives refund. So as per your requirement, the cabinet will soon be replaced.

Thanking you,
Homebox Team

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