Subject: English Language Test - Sourav Singh
From: Sourav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 10:49:45 -0400

| | Foreign Language Screening Test

Name | Sourav Singh    /  (+91) 9871942602    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ******,

Thank you for taking the time to communicate with us why our services did not meet your Expectations.We have every desire to address your needs and provide the best solution available to solve your issue is as possible.

Your address that have mentioned in the courier service is wrong , hence the courier service is unable to track you, kindly update the current address with courier company , We will be in contact with you in the coming days to make it less in regaining your confidence in our company. In condition, we will further evaluate we can present this problem from occurring again in the future.

Title company name
Contact information

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business

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