Subject: Arabic Language Test - Thanseeh Rahman
From: Thanseeh Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 10:36:03 -0400

| | Foreign Language Screening Test

Name | Thanseeh Rahman     /  (+91) 9539584048    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir,

Have a nice day, hope you are fine in these pandemic days.

Your order was shipped by our company, and handed over to a trusted courier agency same day when the order was placed. But, unfortunately, they can't deliver the product because the address given was wrong. As we consider you as a very valuable customer, we will do the necessary to deliver the product within upcoming ten days. Our customer helping cell will contact to you before 5 pm today.
Your's faithfully
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul

Thank you for your feedback, and we are here to help you.

As per your complaint, we have decided to replace your Tv cabinet with a new one. But, before that, we kindly request you to give back the given unit to our team when they contact you. We will deliver the new Tv cabinet soon after troubleshooting the issue.

Sincerely
Homebox Team

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