Subject: English Language Test - Sibashis Chatterjee
From: Sibashis Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 10:04:44 -0400

| | Foreign Language Screening Test

Name | Sibashis Chatterjee    /  (91) 8130366578    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr Banerjee,

First of all, thank you so much for giving us a chance to serve you.

We, are a small business and value you as a customer, we tried to ship your order bearing order number 111111 on the first of April 2021. The concerned courier partner is Delhivery who had sent Mr. Ashutosh to Deliver your order to the address provided by you, which is 16, B.C Chatterjee road.

It has been brought to our notice that the address you provided belongs to a certain Mr. Roy who refused to take your parcel and informed us that there seems to be a mistake. kindly provide us with the current address where we can see your smiling face when we deliver you your order.
We’ve worked really hard to build the best product out there for small businesses to deliver awesome, personal customer support. The day you send us the address will be the day it is shipped again.

Thanks again and we wish you the very best as your business grows.

Yours Faithfully
Sibashis Chatterjee.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Hope this email finds you in good health, I understand your concern and value your patronage, please be assured that our executive will be at your disposal tomorrow that is 21st April 2021, if the scratches are too grave we will replace the entire cabinet.

Thanks again and we wish you the very best as your business grows.

Cheers
Sibashis Chatterjee

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