Subject: English Language Test - FaizUllah Khan
From: FaizUllah Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 09:54:18 -0400

| | Foreign Language Screening Test

Name | FaizUllah Khan    /  (0120) 7522068754    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir , Please accept our sincere apologies for the inconvenience that has been caused to you due to late delivery of your product , as I have checked from this end, the address that you provided to us ,is not matching with the shipping address .
Thankyou for being a patience customer ,we are glad to help you and we will contact with our shipping patner ,and will send your product as early as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
Sorry to hear about the dissatisfaction regarding the product ,as I have understood you mentioned the scratches on your product that you have purchased and delivered to you today .
The scratches is not present at the product while the time of delivery ,but in process of shipping your product to your location and fixing it at your place these scratches might appear on the product at these point of time .
But you need not to worry ,we will return your product and will try to replace it you and send it again with more care .
Thankyou for contacting us , will reach you shortly.

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