Subject: English Language Test - Shadqa Bashri
From: Shadqa Bashri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 09:50:28 -0400

| | Foreign Language Screening Test

Name | Shadqa Bashri    /  (+91) 9365929131    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

This is regarding the order you placed with us through our website [email-masked] on dd/mm/yyyy

The order was successfully placed, but there seems to be error with your address provided, and we would request you to please visit the link below and please place the order again with the correct and updated address.

https://www.orderaginonthissite.com

Regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Abdul

This is regarding the order for the TV cabinet, you placed with us through our website [email-masked] on dd/mm/yyyy

We really apologize for the inconvenience caused, and we would request you to please share the image from the link below, and we will surely send you a replacement TV cabinet to you within next 2-4 working days on priority basis, and make sure you have the great Experience shopping with us.

https://uploadfile.vsjd.com

Regards
XYZ

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