Subject: English Language Test - Rupa Pun
From: Rupa Pun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 09:49:29 -0400

| | Foreign Language Screening Test

Name | Rupa Pun    /  (+91) 7303833035    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz,

This email is regarding your recent purchase made on 20-04-2021 with Transaction ID 12345.
We would like to inform you that our delivery partner was unable to deliver the product as the address provided was wrong.The product is on the way to your home.We would request you to please call our delivery patner (+1234567) and provide the correct address to the delivery patner and guide him and also register the correct address in your account for future purchases.We apologize for the inconvenience.

Regards,
Rupa pun

Happy shopping.
Customer care : +123456678

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,

Thankyou for contacting us.We apologize for the inconvenience faced.Please be informed that The tv cabinet you've purchased must have got some scratched while shipping and handling.However,the best possible solution we can come up with is that we can send our carpenter to mend the scratches by painting them up.Also this would be free of cost service specially for you.Benifits of this includes:
-You will not have to compromise with any other model which would be not of your choice.
-You will get free home service.
-You will save time and money.
-You can keep you favourite cabinet with you.

Regards,

Homebox Team

Happy shopping !

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