Subject: English Language Test - Shreshth Keshari
From: Shreshth Keshari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 08:40:00 -0400

| | Foreign Language Screening Test

Name | Shreshth Keshari    /  (+91) 9653048084    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear. Customer

As per your concern. We checked with our courier department, I would like to inform you that the delivery address was wrong.

Sorry for the inconvenience will inform you more updated details as soon as we receive it from our delivery partner.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear. Customer

We are sorry for your inconvenience faced by you. We looking into it. Our inspection team will arrive to your home and check the product. And inform you accordingly about further details and information.

Thank you

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