Subject: Arabic Language Test - Walid Abd elhaleem
From: Walid Abd elhaleem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 08:08:56 -0400

| | Foreign Language Screening Test

Name | Walid Abd elhaleem    /  (+20) 1201605468    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Hope you are well, our representative delivery guy went to the address written on the application but it&#039;s wrong address kindly let us know your address so we can deliver the product as soon as possible.
Thanks
Yours
مرحبا
نتمنى أن تكون بأفضل حال ، ممثل التوصيل لدينا ذهب إلى العنوان المكتوب و لكنه وجد أنه خاطئ، نرجو منك أن تكتب لنا العنوان الصحيح حتى يتم التوصيل بأسرع وقت
شكرا

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Hope you are doing well, we are sorry to hear that , our technical team will come to your place and check the situation, we will definitely find a solution.
Thanks.
Yours
مرحبا
نتمنى أن تكون بأفضل حال، نأسف لسماع هذا ، الفريق التقني الخاص بنا سوف يأتي اليك لفحص الموقف و ايجاد الحل
شكرا

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