Subject: Arabic Language Test - ASJAD Adnan
From: ASJAD Adnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 07:31:02 -0400

| | Foreign Language Screening Test

Name | ASJAD Adnan    /  (110084) 8851004881    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all we will check the delivery address that was submitted by the customer,after that we will match the all things to confirm the mistake .then we will take the next step to solve the problems ,and like that we can solve the customer problems easily

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I will check the company policy first of all ,after that I will solve the problems. if TV have major scratched and the company policy applies on that scratch, we will surely help out the our customers as we can do

Thank you

| |