Subject: English Language Test - Bhawna sharma
From: Bhawna sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:56:53 -0400

| | Foreign Language Screening Test

Name | Bhawna sharma    /  (978) 1773301    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer Name,

Thank you for contacting us and sorry for the inconvience. The product you ordered was shipped by our company on the same day when the order was placed.

We would like to verify your address first as the address mentioned on your order was not correct. Please send us your full address with contact number so that your product will reach you at the earliest.

Thank you,
Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

Sorry for the inconvience.You are the valuable customer of our company and customer satisfaction is our first priority.

So we will replace it with a new TV cabinet. A company representative will come to you to take the product back and the installation team will install the new TV cabinet at your home.

Thank you for contacting us.

Thanks and Regards,

Customer Support Exective.

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