Subject: English Language Test - Vishwas Sehgal
From: Vishwas Sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:54:46 -0400

| | Foreign Language Screening Test

Name | Vishwas Sehgal    /  (91) 9719494342    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

As I could see that the courier service tried multiple attempts to deliver your order at the mentioned address, but it could not be deliverd.
Could you please confirm your address again?

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Greetings.

To reorder or get a full refund, you can go to the Homebox application or website, and claim for a replacement by going to the order section, and provide your invoice number and the reason for replacement or refund.

Thanks.

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