Subject: English Language Test - MUHAMMED SIYAD
From: MUHAMMED SIYAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:48:39 -0400

| | Foreign Language Screening Test

Name | MUHAMMED SIYAD    /  (+91) 9562293528    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Mr./Mrs./Ms)

It recently came to our attention that your address given to us is wrong and our courier is not getting your product with the tracking address you given to us.

Please mail us your correct Address for getting your product soon.

Sincerely,
Customer service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul Sir,

Thank you for pointing us to the problem. We understand this must be frustrating for you. We will get in touch with our product team and will get back to you within two days and will definitely check your problem and rectify it as soon as possible l.

If you have any questions, please feel free to reply to this email.

Homebox team.

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