Subject: English Language Test - Ashish kumar
From: Ashish kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:45:09 -0400

| | Foreign Language Screening Test

Name | Ashish kumar    /  (122001) 7206300345    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you so much for contacting us.

I would like to inform you that, As I see your order is already out for the delivery and courier boy tried to deliver the order to your given address. But you are not available on this address as I found your address was wrong.Please share your updated address.so we can reschedule your delivery as soon as possible.

Feel free to reach us any time for further assistance.

With Regards
Ashish

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you so much reaching me out.

I would like to inform you that we apologize for the inconvenience.I am raising your request for the replacement of your product.your product will be delivered in 4-5 working days.

Feel free to reach us any time for further assistance.

With Regards
Ashish

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