Subject: Arabic Language Test - Mohammad Aamir
From: Mohammad Aamir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:28:07 -0400

| | Foreign Language Screening Test

Name | Mohammad Aamir    /  (91) 9555153848    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
First of all I am very sorry to hear it. As I tracked your delivery, it has reached its location but when I contacted the courier he asked me to provide correct delivery address because he was unable to deliver due to wrong address, our priority is to deliver the goods on time and on right address, we hand over goods to whom it belongs so that no one get affected, so I request you to please provide a correct address so that the courier can deliver your order as soon as possible.
For any further queries please contact me because we are here to help you and solve your problems.
Thanks for contacting us.
Mohammad Aamir
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
I want your apology, this is not our priority, our aim is to deliver goods in a best way. I am sorry for the scratches. Our company will interrogate it thoroughly, we are sending our team to solve the problem. If the cabinet has too many scratches we will replace it. We have not experienced things like this as we provide a best and safe delivery.we don't have knowledge of how it happened.we will fix it so that our valuable customers like you don't face problems like this in the future.
Please inform us if you have any problem, we are here to provide you a complete solution, you are important to us.
Thanks for informing us.
Mohammad Aamir
Customer service representative

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