Subject: Arabic Language Test - MOHAMMED FAHEEMUDDIN
From: MOHAMMED FAHEEMUDDIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:17:09 -0400

Foreign Language
Screening Test

Name

MOHAMMED
FAHEEMUDDIN    /  (886) 7365633
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi good
afternoon

We can feel your pain, we apologize for that. But we want your attention to a
few things to solve your problem. We hope you'll help us resolve this issue.

The handbag that you ordered 14 days ago was handed over to the courier company
on the same day. The order could not be handovered because your address was
incorrect.

So please provide the correct address. We will try to deliver your order by
speed courier. Also provide one or two mobile numbers for communication.

Thank you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi! Good
afternoon

Last week you bought a TV cabinet, about which you complained that some defects
were found in this TV cabinet after installation.

We apologize for the inconvenience. Our team will visit tomorrow, review the
situation and take appropriate action.

Our goal is to assist you and make your purchase easier with complete honesty.
We will fully and accurately investigate the flaws in our service and try our
best to eliminate them.

Therefore, we humbly request you to cooperate with us until the problem is
resolved, we will do our best to help you solve this problem.

Thank you