Subject: Arabic Language Test - SERAJ ALAM
From: SERAJ ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 06:14:24 -0400

| | Foreign Language Screening Test

Name | SERAJ ALAM    /  (+91) 9718150581/ 7892269182    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To

Dear Valuable  Customer

Good afternoon

We received your complaint. We are very sorry to say that you did not find your shipment on time. Our delivery boy tried to find out actual address, but unfortunately he did not find the address. So, we request you to provide us actual address as well as contact number that we can  send  your shipment again. its our goal to retain you as a satisfied customer will hope to serve you again in future.

Thank You

Seraj Alam

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To

Dear Abdul

Good afternoon

We received your complaint. We are very sorry to say that you received a TV Cabinet, but unfortunately got scratched on it. It is a brand TV and it will work nicely and if there will be any problem, we will do best service  if you are not satisfied then you can replace it. its our goal to retain you as a satisfied customer will hope to serve you again in future.

Thank You

Seraj Alam

Babyshop.com

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