Subject: English Language Test - Arjun .
From: Arjun . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 05:52:14 -0400

Foreign Language
Screening Test

Name

Arjun .
/  (91) 7895829806    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello (Customer name),

Great Thanks for letting me know about the shipping issue. In order to protect
both of us, I’ve cancelled and refunded your order. Please replace the order
immediately with the correct shipping address. If you replace the order as soon
as you receive this message, you’ll keep your spot in my order processing
queue and your order will not be delayed.

Thanks,

Arjun,

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

We are sorry that the TV Cabinet  did not meet your expectations. From your
email I understand that you would like a refund rather that a different model.
Please return the machine in its original package and we will promptly refund
your purchase price.

We appreciate being able to serve you and hope that you will find other
electronic products to your liking. We are committed to providing superior
products at affordable prices. Please accept a complimentary catalog of our full
line of sports equipment.

Thank,

Arjun

Homebox Team