Subject: English Language Test - Divya Chawla
From: Divya Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 05:45:30 -0400

Foreign Language
Screening Test

Name

Divya
Chawla    /  (400081) 7021911124
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

We have contacted our Courier team, there was some error in your address, kindly
update your address we will deliver your product soon.

Regards,

Divya

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

sorry for the inconvenience we will find our best way to solve your issue as
soon as possible.

Regards,

Divya