Subject: English Language Test - Shivdatt Kashyap
From: Shivdatt Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 04:31:19 -0400

| | Foreign Language Screening Test

Name | Shivdatt Kashyap    /  (91) 8604574125    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,
I would like to inform you that below is more reasons
that
There customer is not available to receive the package
The customer denies the delivery of the package
The address or other relevant information of the buyer is incorrect.
The doo, premiss, office is closed.
Failure in re-attempt for delivery
So that we are raising your complaint and we will make sure that we can help you..
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Mam,
I would like to inform you that sorry to say sir as per company policies we can return that if there was any issues in internally but now as you are saying that there is scratches so sir. We can not return that

So that we are raising your complaint and we will make sure that we can help you..
Thankyou

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