Subject: English Language Test - DEEPAK PURI
From: DEEPAK PURI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 03:15:13 -0400

| | Foreign Language Screening Test

Name | DEEPAK PURI    /  (07652) 8770149533    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

Your order for a hand bag is successfully dispatched and reached to the courier service. But as the courier service is trying to deliver your parcel to the given address by you but the courier boy said that the given address was wrong. Please help us and provide the correct address so the courier company will deliver your parcel as soon as possible.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

If you are dissatisfied with an item, we want to quickly correct the problem. We will gladly replace or exchange the item, or refund the amount you paid. You may return items that are unsatisfactory within 90 days, providing they are unused and in their original packing. You can download or print a copy of our Return form for your convenience. We encourage you to call customer service at+1122345355958  before returning a product that is used so we can provide you with the best service

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