Subject: English Language Test - BOLLABOYENA SRINIVAS
From: BOLLABOYENA SRINIVAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 00:04:27 -0400

| | Foreign Language Screening Test

Name | BOLLABOYENA SRINIVAS    /  (+91) 9553518103    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer name,

I’m sorry to hear you’re not happy with our product. While I’m unable to offer a refund (please see our terms and conditions here), I can *<offer a billing extension/store credit/other alternative>*

As we arrange that, though, I would love to understand your situation better and see if there’s any other way we can help.

Could you give me a little more detail about what you needed to get done? It looks like <your best understanding of what they are trying to do, and where they got stuck>, is that right?

If you have a few moments to elaborate on that, I can talk to the team here, and we can give you our best advice.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject line: Confirmation of [Product] Return.
Dear ____,

Per our conversation on [date of product return conversation], we have processed a return of the [product purchased]. We’re disappointed this product didn’t meet your needs, but certainly understand.

Attached is a shipping label you can print and attach to the item so that you can ship it back to us free of charge.

Here are the three simple steps to follow:

Place [product] back into the shipping box it came in along with the original packaging
Print and attach the shipping label
Take it to your nearest [shipping partner, i.e., post office, UPS, etc.]
(Note: substitute the above with your own process)

As soon as we receive the returned item, we will issue a refund. Within [number of business days it takes for the customer to receive a refund], you will see a refund of [dollar amount] on your credit card.

We appreciate your business and hope you will consider us for future employee purchases.

Sincerely,

[Name, Position, Dept.]
[Phone Number, Website address]

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