Subject: English Language Test - Raj kumar Dubey
From: Raj kumar Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 23:34:00 -0400

| | Foreign Language Screening Test

Name | Raj kumar Dubey    /  (91) 7905657787    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
We sent your order to courier company 14 days ago. As per their response your address(which you had given us) was not right so contact the courier company please.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul,
As per our company policy we don't replace items after installation.I also want assure you that our would never do such thing as installation of scratched item.

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