Subject: English Language Test - Aditya Dey
From: Aditya Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 17:32:52 -0400

| | Foreign Language Screening Test

Name | Aditya Dey    /  (+91) 7770954687    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

20/04/2021
Dear Sir/Madam,

We were extremely sorry for misplacing your delivery. I understand how frustrating this must have been for you. We value our customers' time.Our team is already working actively to resolve the issue. I'll notify you right away when it's fixed.

I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.

Please let us know if you have any any additional questions, concerns, or comments.

Warm Regards,
Customer Service Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

20/04/2021
Dear Abdul,

We are regret to hear that your experience with our company has not met your expectations.

Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.

While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for these.We will notifying these issue and replacing with new one.

Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Best,
Customer Service Executive

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