Subject: English Language Test - Abhimanyu kumar
From: Abhimanyu kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 10:55:33 -0400

| | Foreign Language Screening Test

Name | Abhimanyu kumar    /  (91) 8920436149    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I really apologize for the inconvenience cause to you.please share order number
with us. I will surely Lodge the complain

Thank you for reaching to us.

Regards
name.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer.

I really apologize for the inconvenience that you have faced.
I raised the complain about your concern.
I would like to request you please share the screen shot of the scratch.it will be grateful for us.

Thank you for contacting us.

Regards
Name.

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