Subject: English Language Test - Divyesh Singh
From: Divyesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 05:53:00 -0400

| | Foreign Language Screening Test

Name | Divyesh Singh    /  (91) 9997443174    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is to notify you that the order which you placed a handbag from our online store was shipped by us on the same day and handed over to the courier company but unfortunately the respective person who is delivering your order is unable to locate your address,

So we request you to kindly update your correct address and for your reference, we are providing delivery partner contact no (+91-999744xxxx), we request you to contact him to get the update on your order and we request you to do reply on this mail in case you are unable to get your order, Our customer representative will get back to you asap within half n hour,

We value your time and patience and thank you for shopping with us have a great day.

Regards,

(Divyesh Singh)
CSR -XYZ Company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

First of all, we would like to greet you to have shopped with us apart from that as per your response we are deeply regretted this unfortunate happens to you, Sir one of our agents will contact you within 48 hrs to understand the matter in depth over a call and then only we can decide whether you are liable for refund or not,

See a refund or replacement can be denied for a variety of reasons. For example, submitting invalid records or applying after the deadline.

We value each and every customer and if you have any other query do let us know, we would be happy to help you 24*7 have a great day.

Regards,

(Divyesh Singh)
CSR - XYZ Comapny

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