Subject: English Language Test - Aditya Sharma
From: Aditya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:41:18 -0400

| | Foreign Language Screening Test

Name | Aditya Sharma    /  (+91) 9667722846    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello my name is Aditya sharma

Thank You for contacting us

We already handover the order to courier company but courier boy did'nt found your above address that's why you did'nt receive your order.

You can do 1 thing to take your order you can visit courier company/courier hub to take your order or you can update your new address to our website so we can help you to deliver your order as soon as possible.

We appreciate your time and patience.

Thank You

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Template Name - Return or Refund

Subject - Refund or Replaced a cabinet

Thank you for contacting Homebox Team

My name is Aditya Sharma
We are sorry for the inconvenience that you are facing for the cabinet. We can do one thing for you we can replace your cabinet with the new one in limited time period.

Thank You

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