Subject: English Language Test - Atul Kumar Pandey
From: Atul Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:21:56 -0400

| | Foreign Language Screening Test

Name | Atul Kumar Pandey    /  (+91) 7692975163    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all we will try to satisfy our Customers about the issues and after that I will ask correct address of customer and try to deliver the item as soon as possible.
Next I will ask the team or delivery agent about the item which was earlier delivered and to whom it is delivered.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First we will make understand our Customers about the company policy and rules and make them aware and  after that we can see the option which is avilable to the brand about return or refund.
Team should be aware of the item and they should reach on time for the installation.

| |