Subject: English Language Test - Neeraj Tewari
From: Neeraj Tewari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:16:29 -0400

| | Foreign Language Screening Test

Name | Neeraj Tewari    /  (91) 7409911489    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thanks for shopping with us.
While going through your concern I just came to know that you have successfully place one brown colour hand bag from us.
Also I can see here that our courier partner also tried to deliver your order on a exact delivery date which was dd/mm/yy but due to incorrect address your product didn't not get delivered to you as well as our courier partner also tried a multiple attempts but fail to deliver your product and also tried to contact you but your number was not in network area. So you can again placed the fresh order with the correct address and surely you are going to received it.
Thanks
Team xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
F
Greetings from Homebox.
I really apologize for the inconvenience caused to you. As per your concern that you found some scratches in your tv cabinet after the installation team went away so as p

| |