Subject: English Language Test - SHIKHA KUMARI
From: SHIKHA KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 04:07:08 -0400

Foreign Language
Screening Test

Name

SHIKHA
KUMARI    /  (88849) 59521    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir,

We tried to reach you in your mentioned address but the address given is wrong,
kindly provide us your correct address in the below mentioned contact number and
email id in order to provide your hand bags at your door step.

Regards,

Customer service executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

We regret to inform you about the delivery of the cabinet. The old one will get
replaced within a week and new one will be provided to you. Sorry for the
inconvenience occurred.

Regards,