Subject: English Language Test - Vicky Phougat
From: Vicky Phougat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 03:50:37 -0400

| | Foreign Language Screening Test

Name | Vicky Phougat    /  (91) 9467648251    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected ma'am/ sir

Vicky phougat
Customer executive respresentative

We are sorry for inconvenience in delivering of your item . After seeing your product details address of delivery found to be wrong as updated by our delivery staff . Please update your address and your desired product will be delivered within 24 hrs after the updating of your right address .

Thanks for writing us and improving our services

XYX company
With regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected sir/ma'am

Vicky phougat
Customer executive respresentative

We are sorry for inconvenience in delivering and installation of damaged item . After seeing your products details , I have  processed request of replacement of your item with in 24 hrs our team will deliver your item and take back damaged item .

Thanks for helping us in improving our services .

Xyz
With regards

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