Subject: English Language Test - Khushi Sharma
From: Khushi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 02:58:36 -0400

| | Foreign Language Screening Test

Name | Khushi Sharma    /  (+91) 9953810963    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
Subject: Complaint regarding order no.:12345

Good morning sir/ma'am,
We are really sorry for the inconvenience caused. As per our information your order no.:12345 had been shipped from our side and had reached the courier company on the same day- 5-04-2021. You can also track your order with the order id at the website- www.hshshs.com. After contacting the courier company they've replied that the address provided by you is incorrect.You can contact them at [email-masked].
Hope your problem has been solved.
Regards
JKLM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
Subject: Response to complaint id- 6789

Good morning sir,
We apologize for the inconvenience. We would like you to revert back to us with the warranty/guarantee card, so that we could confirm it and your problem will be solved in 6-7 working days.

Regards
JKLM

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