Subject: English Language Test - Tanaka Tabeth Tabeni
From: Tanaka Tabeth Tabeni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 02:50:32 -0400

| | Foreign Language Screening Test

Name | Tanaka Tabeth Tabeni    /  (302021) 9784031309    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Name of the client)
Greetings from(name of company), Thank you for reaching out to us about your order.l am very committed to fixing this issue for you.

As we sort this issue out please do verify your address to insure that it's correct, after that you can be rest assured that we will deliver your handbag within two working days. If you need any help or inquiries feel free to contact us and we will resolve your concerns.

Thank you for your patience while we work through this.
Regards
Tanak Tabeth (Customer service)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Greetings from Homebox,
Thank you for your email. I am sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and l'm truly sorry that was not demonstrated.

While we we'd love the opportunity to regain your trust, we are sending our team today with a brand new cabinet to replace the first one. If you have any inquiries feel free to contact us at any time.
Regards
Homebox

| |