Subject: English Language Test - Pranav Pandey
From: Pranav Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 01:59:21 -0400

| | Foreign Language Screening Test

Name | Pranav Pandey    /  (+91) 9717599121    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

Sorry for the inconvenience, as I can see our delivery partner tried delivering the order to you at the mentioned address but the address provided was wrong, due to which there has been delayed in the order.

we would like you to please reconfirm you address, so that we can deliver your order soonest possible.

Thankyou for reaching to us, for any other query feel free to contact us.

Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Thankyou for reaching to us. I would like to mention that all our products go through multiple quality checks before they are delivered but still if there any complaint then please be assured as all your concerns regarding the producd will tried to be resolved.

I would like to to mention that please provide us with your order number so that we can move forward with your complaint.

Thankyou
Team Homebox.

| |