Subject: English Language Test - fatima rauf
From: fatima rauf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 08:53:08 -0400

| | Foreign Language Screening Test

Name | fatima rauf    /  (91) 7747895669    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear xyz,
thank you for shopping with us

your order 5823936 was dispatched on nth march and was supposed to reach you on nth march, but unfortunately your order couldnt be delivered due complications with the address.

the delivery will be reattempted in next 3-5 days. you can track your order on your orders tab.

hope this response was helpful. feel free to follow up.
thank you for contacting baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear abdul,

thank you for shoppinh with homebox team.
thank you for bringing up your problem , we will try to resolve it as soon as possible.

homebox team will be sending over personnel to assess the damage to your tv cabinet and accordingly the procedure of return or refund will be followed.
we will also be contacting the installation team to get more details.

we assure you full confidence and rust that you will not be wronged.

hope this response helped,
thank you for trusting homebox team

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