Subject: Arabic Language Test - Saleh Ahmed
From: Saleh Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 08:16:11 -0400

| | Foreign Language Screening Test

Name | Saleh Ahmed    /  (0091) 7508005333    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I am sorry to hear that you haven't receive your order. Sometime,It may happen in wrong address. So, I will work on that to deliver your order as soon as possible.

I will keep on working to deliver your order in a safe manner.In our company your satisfy is our priority to make you happy.

Thank you for understanding us and big thanks for trusting our company. You can message us at any point of time by this email (....).

Thank you

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I am so sorry to hear that your unit had some scratches on it. Rarely , It happen during the transfer of the order got some problem. I will send one of our team to take the TV and replace it with a new one.

We always provide an excellent service to our customer on time. We apologize for the inconvenience this has caused.

Our priority is to make our customer satisfied. Thank you for trusting our company. You can message us at any time by this email (....).

Thanks

Regards

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