Subject: English Language Test - Bhavna Chaurasia
From: Bhavna Chaurasia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 05:36:18 -0400

| | Foreign Language Screening Test

Name | Bhavna Chaurasia    /  (0) 9569259967    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Greetings!!
I hope you are healthy and fine.
In follow up to your query regarding the delay in the delivery of your order, we apologise for the inconvenience caused by you.
We are very strict regarding the timeline within which the order should be delivered but, as per our courier partner the address provided by you was incorrect hence, the bag could not reach you.
I request you to kindly reply with the correct address and a request to resend the bag, We will get back to you with a best solution immediately.

Thanks and Regards
Bhavna Chaurasia
Customer Care Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Greetings!!
In followup to your query regarding your return and refund, we apologise for the inconvenience faced by you.

We assure you that this is an one-off instance as all our products go through a stringent quality check to ensure it meets both customer expectations and company standards.

Kindly send us a photograph of the cabinet and we will replace it with a new unit with 7 working days.
Incase you want refund and not a replacement, reply to this email with a photograph of the unit and your account details.

Thanks and Regards
Bhavna Chaurasia
Customer Care Executive
Homebox

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