Subject: English Language Test - Saikat Chatterjee
From: Saikat Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 04:54:22 -0400

| | Foreign Language Screening Test

Name | Saikat Chatterjee    /  (033) 8240676520    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer, thanks for contacting babyshop. Your order of babyshop hand bag was shipped on 4th April 2021 by our courier partner Bluedart. They attempted delivery of your order and found that the address provided by you was incorrect. Your order has been returned to our warehouse. Please provide the correct address so that we can deliver you order as soon as possible.

Thanking you
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul, thank you for contacting Homebox. At first we would like to apologize for the inconvenience you have faced. As per you request we will send you a replacement of the TV Cabinet installed at your home and this time it will be a free installation. We will also make sure that you are satisfied with the product.

Thanking you
Team Homebox

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