Subject: Arabic Language Test - Ahmed Abdallah Mohmed
From: Ahmed Abdallah Mohmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 15:01:02 -0400

| | Foreign Language Screening Test

Name | Ahmed Abdallah Mohmed    /  (+91) 77940 87338    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Thank for contact us and give us opportunity to  you

We are apologize for the late response

As per the tracking address we tried to deliver you the order but unfortunately the courier team was not able to find your address please update us with your home number street name so we can update the courier team to deliver you the order to your correct address.

We are waiting for your response

Thank you your support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Thank for contact us and give us opportunity to  you

We are apologize for the late response

Thanks for contact homebox team

We are sorry for the inconvenience problem we are always try to make our customer happy to shoping with us we will forward your email to our manager and we will make sure it not happened in future we will replace you TV as soon as possible

Thank you
Homebox team.

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