Subject: English Language Test - Adarsh Nath
From: Adarsh Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 12:03:33 -0400

Foreign Language
Screening Test

Name

Adarsh
Nath    /  (877) 0466164    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer name,

On behalf of [INSERT COMPANY NAME], I want to extend my sincerest apologies for
the negative experience that you had with order delivery.

As I check your order was shipped by us the same day to your address:xxxxxxxx
due to wrong address it would not deliver to you on time, So please provide your
new address with us we will deliver it to you as soon as possible.

Sincerely,

Adarsh Nath.

customer service representative

[contact number]

[email address]

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

Thank you for contacting us about your defective TV cabinet. On behalf of our
team, I want to extend my sincerest apologies for the negative experience.

I have refunded you for the inconvenience. If you would like to order a new
one, please visit our website at www.xxxxxxxxxx.com, or call us to place your
order over the phone.

Thanks, and I’m sorry again.

Sincerely,

Adarsh Nath

customer service representative