Subject: Arabic Language Test - abdalla suliman
From: abdalla suliman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 07:59:57 -0400

| | Foreign Language Screening Test

Name | abdalla suliman     /  (91) 7409738060    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hi
we are really sorry for delay but we notice that your order address was wrong could you  please provide us  your correct address and we'll send to courier to delivery your order within 3 days

thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi

Abdul

we are really sorry to hear that we'll escalate your issue to concern department within 3 to 6 days  you'll get call from our side regarding that thank you for contacting us

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