Subject: English Language Test - Shashank Jha
From: Shashank Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Apr 2021 07:17:42 -0400

| | Foreign Language Screening Test

Name | Shashank Jha    /  (+91) 7620784208    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To,
The customer

Subject - Regarding your order status

Hi,
Thank you for placing an order with us. Your order is safe, and we had tried to deliver your order at the address you mentioned while placing the order. Unfortunately, our courier partner couldn't find the delivery address because there might be some glitch with the address.
Therefore, we request you to provide the correct address with a landmark. Also, we request you to contact to our delivery partner as well. We hope you would do the needful.

Thanks and regards,
Shashank Jha

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To,
Mr. Abdul

Subject - Regarding the product you have received.

Hi,
We are sorry to hear that you are facing some issues with the product you received. However, we have register a complaint and quality parter will contact you on the priority basis to resolve your concern. Once, the issue gets verified, we will exchange the product or return your money in the same payment source.
We hope this would be helpful for you. Still If you have further concerns, please let us know. We will be happy to help you.

Thanks and regards,
Shashank Jha

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